Privacy Policy for Soirée by the Lake
At Soirée by the Lake, we respect and protect the privacy of our guests. This Privacy Policy outlines how we collect, use, and safeguard personal information provided by our guests when booking or staying at the property.
1. Information We Collect
We may collect the following personal information to process bookings and enhance your experience:
- Full name, email address, phone number, and mailing address.
- Payment information, including credit card details, processed securely through third-party payment gateways.
- Booking details such as stay dates, preferences, and special requests.
- Any additional information voluntarily provided by guests (e.g., dietary restrictions, event details).
2. How We Use Your Information
The information collected is used solely for the purpose of providing and improving our services. This includes:
- Processing and confirming reservations.
- Communicating with guests regarding bookings, updates, and services.
- Customizing guest experiences based on preferences.
- Ensuring compliance with legal and regulatory requirements.
- Marketing promotions or offers (with consent).
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: Information may be shared with third-party vendors (e.g., cleaning services, caterers) necessary to fulfill your booking.
- Legal Compliance: Information may be disclosed if required by law, court order, or to protect the property’s rights and safety.
4. Data Security
We implement industry-standard measures to safeguard your personal information. This includes:
- Encrypting sensitive payment data during transactions.
- Restricting access to personal information to authorized personnel only.
- Regularly reviewing and updating our security protocols.
5. Retention of Information
We retain personal information only for as long as necessary to fulfill booking obligations, comply with legal requirements, or resolve disputes. Once the information is no longer needed, it is securely deleted.
6. Guest Rights
Guests have the right to:
- Access, update, or correct personal information provided to us.
- Request the deletion of personal data, subject to legal and operational limitations.
- Opt out of marketing communications by contacting us directly.
7. Cookies and Website Data (if applicable)
If you visit our website, cookies may be used to enhance your browsing experience. These cookies collect non-personal data, such as browser type and pages visited, to improve site functionality. You can disable cookies in your browser settings if preferred.
8. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Guests will be notified of any significant updates via email or our website.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: info@soireebythelake.com
- Phone: 760-780-7050
By booking and staying at Soirée by the Lake, you acknowledge and agree to this Privacy Policy. Your trust is important to us, and we are committed to protecting your privacy at all times.